17th August 2017

How to place an order and our FAQ

Your Photos Onto Canvas

1-Hour Service

Pop into our branch in Burton upon Trent to take advantage of our on-site 1 Hour service.

We accept all forms of digital media as well as printed photographs.  We also take images from phones and tablets via Bluetooth but also have cables for most devices if needed.

We recommend you supply us with the original image on the device it was taken on.  Transferring images between devices can often reduce the image quality and may make your picture unsuitable for printing from. [Top]

Online Service

You can now order online creating your own artwork, see our products and then ‘create’ buttons.. Visit the Shop
You can also email your images through to us with a description of your requirements after looking at the shop to see options, we can advise you further.  As this isn’t our primary service we will respond as soon as we can with a preview of how your finished artwork will look and advise of any changes needed.  We only take payment once you are happy with your preview and we are ready to go to print. [Top]

Tutorial Video

We do collect data from you to be able to fulfil your order and contact you. Please use the tick box on our forms granting us permission to store your information. If you require further  information about our privacy policy and what data we store please go to our privacy policy page

Postage and Collect in Store

We can either have your order ready for you to collect at your nearest branch or we can mail it out to you. You will see some options at checkout these include;

  • Free Postage for certain products
  • Courier Delivery (3-5 days working days)
  • Local pickup from Burton Branch and collection can be as quick as an hour after payment (depending on product)
  • Local pickup from Tamworth

We cannot guarantee that a specific carrier will be used when processing your order. In some cases we may use carriers that offer a comparable delivery service to that which you select. Your order despatch email will state the carrier used.

Please be aware that:

  • If Standard delivery is selected, the order will be estimated to be delivered in 2-3 working days after date of despatch, but this is not guaranteed (untracked)
  • If First Class delivery is selected, the order will be estimated to be delivered in 1-2 working days after date of despatch, but this is not guaranteed (untracked)


We accept all major credit/debit cards as well as cash at our branches. We also accept Paypal and Cards for online order with our secure https site (check for the padlock in the address bar).  [Top]

Customer support

You can contact us by phone (07769177125) or online chat (during opening hours), by email, and consult our FAQs (any time). [Top]

Returns or cancellation

Orders go quickly into production if they meet our image resolution requirements, and no issues are found. Therefore Fees may apply for cancellation depending on how far the order has got in the system.

Refusal to Print
Canvas Hut may, at our discretion, refuse to print photos that are inappropriate or offensive to staff and passing members of public.

We guarantee 100% satisfaction on our products. All requests for replacements of faulty, sub standard, or damaged products, must be submitted within thirty (30) days of the date that the item is received.

Unfortunately, these are personalised items that cannot be refunded for reasons other than defects in materials, workmanship or damage in transit. [Top]

Image quality

Image quality is quite a complicated thing.  There are many defining factors that determine an images quality.  We generally ask for the original image from the device it was taken on. This gives us the best quality image to work from, ensuring that you get the best print quality.  Any editing in phone or tablet apps, or transfering between devices can drastically reduce the quality of an image.  Downloading images from social media websites also has the same effect as they rarely store the full sized image for you and will reduce them in quality as soon as you upload them.

We recommend that any image you submit to us be at least 1000 pixels along the shortest length and be at least 500kb in size although we can print from smaller images but you need to be aware that print quality may not be optimal.  [Top]


There are no limits to what size we can enlarge a picture to.

Any picture can be enlarged to any size but the quality of the enlargement will depend on the quality of the original image.

When enlarged, a low quality, digital image will pixelate and highlight any compression within the file. We do have certain filters that can help to hide this but it is best we start with a high quality original.  When we enlarge a hard copy photograph, we scan it at a very high resolution to minimise any pixelation.  [Top]

Print Sizes

Here is a simple guide to compare some of the print sizes  we use.

how our canvas sizes compare
compare our sizes from 8x10 to 20x30
Poster A sizes

Designed By Canvas Hut

You can browse our designed by range by visiting the shop.

To purchase, use the “Add to cart” button and complete the checkout using our secure Paypal system and we will post it to you. Alternatively, you can make note of the design name and visit a branch to purchase.

Many of the designs are ready to take away at our branches, however, we can make them to order within an hour.  [Top]


We offer a fast and reliable trade printing service.  Please visit our trade section or enquire by email for more information.  [Top]

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